Nov 20, 2019
(LOUISVILLE, Ky.) – Louisville Gas and Electric Company and Kentucky Utilities Company are again joining their industry partners in Utilities United Against Scams (UUAS) to recognize the fourth annual Utility Scam Awareness Day on Wednesday, November 20. Utility Scam Awareness Day is part of the week-long National Scam Awareness Week, an advocacy and awareness campaign focused on educating customers and exposing the tactics used by scammers. This year’s theme is ‘It Happened to Me, Don’t Let it Happen to You.’
“We know that perpetrators of scams against utility customers of all kinds continue to become more and more savvy,” said Beth McFarland, LG&E and KU vice president-Customer Services. “With the collective efforts we employ with our UUAS partners, we continue to work to raise awareness of the types of scams targeting customers, to encourage customers to stay vigilant and protect themselves and to put scammers on notice as we keep the safety and security of our customers a top priority for our company.”
UUAS, a consortium of more than 140 U.S. and Canadian electric, water, and natural gas utilities and their respective trade associations, has helped to create awareness of common and new scam tactics and to cease operations of nearly 5,000 toll-free numbers used against utility customers by scammers.
“While our Utilities United Against Scams consortium has made significant progress during our four years of work to educate and protect customers, the criminals targeting our communities continuously adapt and occasionally fool even the most sophisticated customers. While it is heartbreaking to hear from individuals and businesses who have lost money to scammers, we appreciate their willingness to share their experiences so that others might not fall victim,” said Jared Lawrence, vice president of customer operations at Duke Energy, and UUAS founder and executive committee chair.
"Utilities United Against Scams wants to stress that anyone from small business owner to senior citizen can fall victim to a utility impostor scam, in fact roughly 60 percent of scams reported to our members are from business customers,” said UUAS Executive Director Monica Martinez, who was a former regulator at the Michigan Public Service Commission. “Education is the best way to stop these fraudulent scams."
Customers are encouraged to be aware of these signs of potential scam activity.
LG&E and KU work with law enforcement investigating these types of crimes and offer the following SAFE advice to residential and business customers.
The Federal Trade Commission website also offers helpful tips for protecting personal information.
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve nearly 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 328,000 natural gas and 414,000 electric customers in Louisville and 16 surrounding counties. KU serves 555,000 customers in 77 Kentucky counties and five counties in Virginia. More information is available at www.lge-ku.com and www.pplweb.com.