Oct 21, 2020
(LOUISVILLE, Ky.) — With the Kentucky Public Service Commission’s moratorium requiring utilities it regulates to suspend disconnects due to non-payment now at its end, the Commonwealth’s largest utilities are sending a message of reassurance to their customers. Louisville Gas and Electric Company and Kentucky Utilities Company are reminding their business and residential customers that the utilities are committed to helping them navigate the challenges of the ongoing pandemic climate and to working with them to manage their utility bills.
In an effort to put customers’ minds at ease, LG&E and KU are sharing five important facts about how they’re working to relieve customers’ bill-related burdens. More information can be found on the utilities’ dedicated COVID-19 website at lge-ku.com/covid-19.
LG&E and KU offer scam protection information.
Customers are reminded to be vigilant against falling victim to scam artists who may be looking to take advantage of them during this uncertain time. LG&E and KU will never call demanding payment by phone. Tips on how to identify and protect against scams can be found on the company website.
Customers can find updates on important COVID-19-related information at lge-ku.com/covid-19.
Louisville Gas and Electric Company and Kentucky Utilities Company, part of the PPL Corporation (NYSE: PPL) family of companies, are regulated utilities that serve more than 1.3 million customers and have consistently ranked among the best companies for customer service in the United States. LG&E serves 329,000 natural gas and 418,000 electric customers in Louisville and 16 surrounding counties. KU serves 558,000 customers in 77 Kentucky counties and five counties in Virginia. More information is available at www.lge-ku.com and www.pplweb.com.