Isabel Update, Sept. 20, 12:30 p.m.: Recovery Will Require More Than 4,000 Repair Jobs

An update on the progress of restoring electricity to customers affected by Isabel.

  Situation:     Additional line crews from utilities and contractors have
                 joined the effort to restore electric service to customers
                 of PPL Electric Utilities. Since daybreak Saturday (9/20),
                 service has been restored to about 35,000 more customers,
                 bringing the total number of customers restored since
                 Isabel hit Thursday night (9/18) to about 390,000. As of 11
                 a.m. Saturday, 97,000 PPL Electric Utilities' customers are
                 without power. Isabel has affected close to 490,000
                 customers of PPL Electric Utilities. With outage reports
                 from customers continuing to come in Saturday, the number
                 of repair jobs required to repair Isabel's damage is
                 estimated at 4,000 -- an increase of more than 33 percent
                 from yesterday. In areas with extensive damage to the
                 electric delivery system that will take more than a day to
                 repair or rebuild, PPL Electric Utilities has made
                 thousands of phone calls to customers to keep them informed
                 and assess any special needs they may have.

   Restored:     390,000 as of 11 a.m. EDT Saturday (9/20)

   Power:        97,000 as of 11 a.m. EDT Saturday (9/20)

    Areas:       The entire 29-county service area of PPL Electric
                 Utilities in eastern and central Pennsylvania has been

  Number of
   Pending:      3,100. Additional outage calls from customers has
                 increased the total number of repairs required to more
                 than 4,000.

   Cause of
    Outages:     Fallen trees and tree limbs.

    Time:        With the progress crews are making, PPL Electric Utilities
                 expects to restore the majority of customers currently
                 without service by late Sunday. It will take until early
                 next week to get every customer back in service.

    Information: Outage figures are updated continuously on PPL's news
                 media Web site: The Web site also
                 lists contact information for each part of the company's
                 service area.

                 Customers should call PPL Electric Utilities' toll free
                 number, 800-342-5775 (800-DIAL PPL) to report outages,
                 fallen wires or special needs. Additional customer service
                 representatives are on duty Saturday (9/20) to help.

                 Because so many of the outages are the result of fallen
                 trees and tree limbs, in some places wires are on the
                 ground. People should stay far away from fallen wires,
                 even if they appear to be "dead." Call PPL Electric
                 Utilities or 911 immediately. Situations that threaten
                 public safety and health receive high priority in
                 scheduling line crews.

                 People who are without power can help the restoration
                 effort by turning off or unplugging lights and appliances
                 they don't immediately need when the power comes back on.
                 It is easier to re-energize power lines that have been out
                 of service if electricity use is minimal.

During storm emergencies, reporters can view updated PPL Electric Utilities storm information by visiting our news Web site at The StormOutage feature provides system-wide and regional information.

SOURCE: PPL Electric Utilities

CONTACT: George Lewis of PPL Corporation, +1-610-774-5997, fax,

Web site:

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